CyNetOfficeFileMgr Add-in is not active

Seeing this message?

Resolution Guide

Complete the following steps to resolve this issue:

Step 1. Open a Microsoft Word document.

Open any Word document in your PC. Any document will work.

Step 2. Select File.

Select the File tab at the top-left corner of the Microsoft Word window.

Step 3. Select Options.

In the navigation pane on the left, select Options.

Step 4. Select Add-ins.

In the navigation pane on the left, select Add-ins.

Step 5. Select CyNetOfficeFileMgr.

CyNetOfficeFileMgr should be listed under Inactive Application Add-ins. When selected it will be blue, as shown below.

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If CyNetOfficeFileMgr is not listed under Inactive Application Add-ins, contact Cycom Support.

Step 6. Press Go...

The Go... button is located at the bottom next to the Manage COM Add-ins button. If it is not, select it from the drop-down list before pressing Go…

Step 7. Check the CyNetOfficeFileMgr box and press OK.

Place a check in the box next to CyNetOfficeFileMgr. Press OK on the top-right of the COM Add-ins window.

Step 8. Close Microsoft Word and try templates again.

After closing Word, repeat the steps taken prior to receiving the "CyNetOfficeFileMgr Add-in is not active" warning message.

If this did not resolve your issue, contact Cycom Support.

Cycom Support can be reached in the following ways:

1. Phone call to 1-800-292-6688
2. Email to [e-mail]

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